Refund Policy

Yankee Candle handles returns for scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories, holders, shades, toppers, and tools under the customer rules below. The policy is intended for U.S. orders and keeps the return process practical, clear, and fair.

Thirty-day return right

A customer may ask for a no-reason return within 30 days of delivery. Exchanges are available when inventory and product condition allow. Please contact us before mailing anything back.

Shipping cost for returns

The merchant pays return shipping for approved no-reason returns. The merchant also pays return shipping when the issue involves damage, defect, wrong item, or missing item.

Limited no-reason return categories

Custom merchandise, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. The exclusion does not apply to consumer rights for damaged, defective, incorrect, or missing products.

Refunds and cancellation requests

After approval, refunds are sent to the original payment method within 5-10 business days. You may request cancellation before shipment. If the package has shipped, the return process above applies. Unless another return address is provided, returns use our business address listed below.

Contact information

Yankee Candle provides support at Support@yanklecandle.shop and 4019356644.

Business location: 2390 Church Rd, Applegate, Michigan, 48401, United States.

Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York).