FAQ

These answers summarize common questions about Yankee Candle.

Which products are offered?

The store focuses on scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories, holders, shades, toppers, and tools.

Can orders go outside the U.S.?

No. Delivery is available only to United States addresses.

Do all orders include tracking?

Yes. Tracking information is provided after the carrier accepts the shipment.

What is the shipping timeline?

Orders are handled in 1-2 business days, and standard transit is generally 4-6 business days.

Are exchanges available?

Yes. Exchanges are supported when the request is approved and a replacement is available.

Who pays return shipping?

For approved no-reason returns, the merchant pays return shipping. The merchant also pays return shipping for damaged, defective, wrong, or missing items.

Which payment cards work?

Checkout uses USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Where is customer care?

Contact Yankee Candle at Support@yanklecandle.shop or 4019356644. The business address is 2390 Church Rd, Applegate, Michigan, 48401, United States. Service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York).